At Attekmi (Outstanding Technologies OÜ), we take the protection of your privacy, data security, and the quality of our digital platforms very seriously. We recognize that concerns or issues may arise, and we are committed to resolving any complaints efficiently, fairly, and transparently.
This Complaints Procedure document outlines the steps you can take to lodge a formal complaint regarding our services, data handling, or website management, and explains how we process and resolve such matters.
1. Scope of This Procedure
This procedure applies to all complaints submitted to Attekmi, including but not limited to:
Inquiries, privacy concerns, or data protection rights requests (e.g., GDPR, CCPA/CPRA, UK-GDPR, LGPD, PIPL compliance).
Technical malfunctions, vulnerabilities, bugs, or crashes discovered on our Website (https://attekmi.com/).
Issues related to digital advertising technology and client interactions.
Problems regarding blog comments management or interactions with third-party social media tools.
2. Who May Submit a Complaint
Complaints can be submitted by:
Direct clients or partners utilizing our digital platforms and services.
Visitors or users of our Website automatically or voluntarily sharing data.
Residents of specific jurisdictions seeking to exercise their privacy or legal rights (including the EEA, UK, US, Brazil, China, and others).
3. How to Submit a Complaint
To ensure your complaint is handled correctly and promptly assigned to the right team, all formal complaints must be submitted in writing. Please email your complaint to our designated team and Data Protection Officer (DPO):
Email Address: inquiries@attekmi.com
To help us evaluate and address your issue precisely, please provide the following information where applicable:
Your full name and, if relevant, your company name.
A detailed description of your issue, concern, or the nature of the violation.
Your geographic region or location (vital for accurate legal verification, especially under local privacy laws).
Any supporting evidence or technical data (e.g., screenshots of system bugs, device validation information, screenshots of browser cookies).
4. Our Verification and Identification Process
To protect personal data and ensure security, if a complaint relates to data privacy or the exercise of individual legal rights, we must thoroughly verify your identity. This prevents unauthorized exposure of personal or device data to unrelated third parties.
If we cannot reasonably identify you from your message, or if there is a suspicion of impersonation, we may request additional identification documents or device indicators. Any information collected for verification will be used exclusively for that purpose.
5. Timeline for Investigation and Response
We review and analyze every inquiry to formulate a complete and lawful response. The standard resolution timelines are as follows:
Complaint Type | Response / Resolution Timeline | Additional Information
|
|---|---|---|
Standard Operational / Technical Inquiries | Up to 1 month | Response will be delivered in writing via the same means of communication provided. |
Complex Privacy & Data Protection Requests (GDPR etc.) | Up to 1 month | Providing a fully legal response is complex. If an extension is required, we will inform you of the reasons in writing. |
Note: If we require additional verification or documentation (e.g., ID proof) from you to process your request, the statutory time limit begins once we have successfully received those documents.
6. Appeals and Escalation
If you are dissatisfied with our response or if your initial request is declined, you have the following rights to escalate the matter:
Internal Appeal: You can appeal our decision by replying directly to the final resolution email received from us. Your case will be re-evaluated by senior management or the Data Protection Officer.
External Regulatory Complaints: Depending on your location, you have the right to file an external complaint with a competent regulatory authority, such as:
The local Data Protection Authority in your EEA country of residence or workplace.
The UK Information Commissioner's Office (ICO).
The appropriate state Attorney General (for US residents).
7. Corporate Identity and Contact Details
Attekmi is operated by Outstanding Technologies OÜ, an Estonian company registered at:
Harju maakond, Tallinn, Lasnamäe linnaosa, Katusepapi tn 6-502, 11412
Company Number: 17167906
Contact Email: inquiries@attekmi.com